Terminal
Guangzhou Baiyun International Airport has two terminals: Terminal 1 and Terminal 2. China Express Air operates primarily out of Terminal 2. This terminal has a variety of facilities available, including numerous restaurants and shops, information desks, lounges, and baggage services. It is always recommended to check your ticket or with the airline prior to arriving at the airport to confirm which terminal your flight is departing from.
Contact
If you need to contact China Express Air for any reason, their customer service team is available 24/7 by phone, email, or website chat support. The official website of China Express Air provides all the necessary contact details. If you have any queries, you can contact the airport customer service team or the airline's customer support team for assistance.
Check-in
The check-in process for China Express Air flights is straightforward. The check-in counters open two hours before the flight's scheduled departure and close 45 minutes before the departure time for domestic flights and an hour before the departure time for international flights. It is recommended to have your ticket and official identification documents before arriving at the airport.
To check-in for your flight, proceed to the dedicated China Express Air counter at the airport. You will be required to present your ticket, passport or ID card and complete the necessary documentation. China Express Air also allows online check-in service, which is a convenient way to avoid the long queues at the airport. You can complete the check-in process on the airline's official webpage using your flight booking reference number.
Once the check-in process is completed, proceed to the security checkpoint for clearance. It is recommended to arrive at the airport well in advance to avoid any last-minute hiccups.
In conclusion, China Express Air is a low-cost airline operating in multiple destinations in China and Southeast Asia. When travelling with China Express Air, make sure to verify the terminal from which your flight is departing, keep the necessary contact details handy in case of any communication difficulties and complete the check-in process well before the scheduled departure time. Whether you are a first-time China Express Air passenger or a seasoned traveler, following these guidelines will help ensure a smooth airport experience.